Client 8.3.7 does not see external ip

[SIZE=16px]Hello everyone, faced with such a situation. I assembled server 8.3.7, configured it and everything works from a local address, but as soon as I try to configure it through an external one, the client simply does not see it and does not let it into the game world when entering mail and password, I opened the ports, the external address is permanent, in what maybe the case? Help me please! Using the arctium launcher for run![/SIZE]

Have you set LoginREST.ExternalAddress in bnetserver.conf?